Returns & Refund Policy

Returns

Our returns policy lasts 30 days from the date of delivery. If more than 30 days have passed since your purchase was delivered, unfortunately we cannot offer a refund or exchange.

To be eligible for a return, your item must be:

• Unused and unworn;
• In the same condition in which you received it; and
• Returned in its original packaging.

A receipt or other proof of purchase is required to process a return.

Neuropathy Socks – Important Return Information

Please Note: Our neuropathy socks are specifically designed to provide a firm, supportive fit and may feel very tight when first worn. Due to their compression and support design, they may also be more difficult to put on than regular socks.

For hygiene reasons, neuropathy socks cannot be returned or exchanged once they have been tried on or worn.

Please therefore check the product and sizing information carefully before trying the socks on.

This restriction does not affect your statutory rights where an item is faulty, damaged, incorrectly supplied, or otherwise not as described.

Non-Returnable Items

We cannot accept returns for:

• Items that have been used or worn;
• Neuropathy socks that have been tried on or worn, for hygiene reasons;
• Items not in their original condition;
• Items damaged or with missing parts for reasons not due to our error;
• Items returned more than 30 days after delivery; or
• Sale items, except where required by applicable consumer law.

Refunds

Once your return has been received and inspected, we will email you to confirm receipt and notify you whether your refund has been approved or rejected.

If approved, your refund will be processed to your original payment method. The time required for the funds to appear may depend on your bank or payment provider.

Late or Missing Refunds

If you have not yet received an approved refund, please first check your bank account.

You may then wish to contact your card provider, as refunds can take some time to be officially posted.

If necessary, contact your bank, as additional processing time may apply.

If you have completed these steps and still have not received your refund, please contact us at Harry(@)sockgeeks.co.uk.

Sale Items

Only regularly priced items are eligible for a standard refund. Sale items are non-refundable, except where your statutory consumer rights apply.

Exchanges

We only replace items where they are defective or damaged.

If you need to request an exchange for the same item, please contact us using our contact form.

Gifts

If an item was marked as a gift when purchased and shipped directly to you, you will receive gift credit for the value of the eligible return. Once the returned item has been received and approved, a gift certificate will be issued.

If the item was not marked as a gift when purchased, or the purchaser had the order delivered to themselves before giving it to you, any applicable refund will be issued to the original purchaser.

Return Shipping

To arrange a return, please contact us using our contact form before sending the product back.

You are responsible for the cost of returning an item unless the return is due to an error on our part or your statutory rights provide otherwise.

Original and return shipping costs are non-refundable where permitted by law.

Delivery times for exchanged products will vary depending on your location.

For items valued at more than £50, we recommend using a trackable shipping service and/or purchasing appropriate shipping insurance. We cannot guarantee receipt of returned items that are sent without tracking.

Nothing in this Returns & Refund Policy affects your statutory consumer rights.