Shipping policy
At Sock Geeks, we know you’re excited to receive your new socks, so we work hard to get every order packed and on its way as quickly as possible.
Order Processing & Dispatch
We offer same-day dispatch for orders placed before 2:00 AM (UK time).
- Orders placed before 2:00 AM will normally be dispatched the same day.
- Orders placed after 2:00 AM will normally be dispatched on the next working day.
- Orders placed on weekends or UK public/bank holidays may be processed on the next available working day.
During exceptionally busy periods, such as Christmas, Black Friday, sales or promotional events, dispatch may take slightly longer.
Delivery Times
Delivery times depend on the shipping method selected at checkout and the destination of your order.
Any delivery estimates provided at checkout are estimated delivery times and are not guaranteed, unless specifically stated otherwise.
Please remember that dispatch time and delivery time are different. Dispatch refers to when your order leaves us, while delivery time is the time taken by the courier or postal service to deliver your parcel.
UK Delivery
We offer delivery throughout the United Kingdom.
Available delivery options, estimated delivery times and shipping charges will be displayed at checkout before you complete your purchase.
Once your order has been dispatched, delivery times may be affected by circumstances outside our control, including courier delays, severe weather, strikes and unusually high seasonal demand.
International Delivery
Where international shipping is available, delivery times will vary depending on the destination and shipping service selected.
International customers may be responsible for customs duties, import taxes or other local charges imposed by the destination country. These charges are not included in our shipping charges unless specifically stated at checkout.
Customs processing can occasionally cause additional delivery delays.
Tracking Your Order
If tracking is available with your chosen delivery service, your tracking information will be provided once your order has been dispatched.
Please allow some time after receiving your dispatch confirmation for the carrier's tracking system to update.
Incorrect Shipping Address
Please check your delivery address carefully before submitting your order.
If you notice an error in your address, contact us as soon as possible. We will do our best to update it before dispatch, but we cannot guarantee that changes can be made once an order has entered the fulfilment process.
Sock Geeks cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete delivery information supplied by the customer.
Delayed or Missing Orders
Although we aim to get every Sock Geeks order to you as quickly as possible, occasional delays can happen once a parcel has been handed to the delivery carrier.
If your order has not arrived within the expected delivery timeframe, please contact our customer service team and we'll be happy to investigate.
Damaged Parcels
If your order arrives damaged, please contact us as soon as possible with your order number and photographs of the parcel and affected items so that our team can help resolve the issue.
Questions About Delivery?
If you have any questions about your order, shipping or delivery, please contact the Sock Geeks customer service team and we'll be happy to help.
